Would you like me spending your money without your knowledge? In the end do not show up here and expect to pay even close to what they tell you. Note to owner and employees there… When you tell someone that it is going to be said price and upon further investigation, there are going to be more charges… TELL THE CUSTOMER BEFORE DOING THE WORK!!! You are spending their money when you don’t tell them. 00 for the type of oil filter it was (what kind of ridiculous charge is that?). 99 for some dumb reason and another $ 10. I say, «Okay?» She says,“That’ll be $ 55. I asked, «Where is the air filter charge?» After going out to the service area to ask the tech, the cashier returns, «He said that we did not have that filter in stock.» Here’s a thought, check you inventory first, before recommending that it needs changed. Oil changed, fluids topped off, etc… (I guess that’s why it’s $ 39.
I come to the cashier and she goes through the litany of services that were done. 00“ (ouch again) He says,“Okay, 5 minutes, we’ll have you going.» Another half hour later (not 5)… All done. A half hour later, he comes to me in the waiting area with my air filter in hand and asks if I would like it replaced, I said, „Sure, how much?“ (It needed changing). (Ouch!) He said, «Okay, It’ll be about a half hour. I told him that the basic oil change service was all that I was looking for… $ 39. Drove up to have oil changed and had a service person approach my SUV (Kia Sorento) that clearly states « AWD» on the side of the car and asked me which service I would like. I would have laughed in their face! I choose to NEVER do business with this company again and I will let anyone who will hear it know that this company cannot be trusted. they would have never finished there stupid sentence if it was me there. I take care of my vehicles and do the major services myself (I prefer not to do the minor ones). All of this at affordable Grease Monkey prices. When you bring in your car, truck or SUV, the garage has a 16-point list that includes a complete clean-up of the interior and exterior of your car, as well as a check of the lights and fluids in it.
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Their main attraction is a full service oil change. This car is immaculate and only 50, 000M. Grease Monkey garages specialize in complete auto care for cars to trucks. IN NO WAY does really ANY car need this extra crap, nor for sure did this one. View the local Grease Monkey locations near Arapahoe, NE and research instant oil changes and Grease Monkey reviews. They saw a helpless girl and totally took advantage of her. 99 at the Rocky Mountain Oil Change in Castle rock. I almost fainted when she got home! I WAS FURIOUS. They told her it needs a «special» high mileage 4× 4 oil service ALONG with a special filter. My wife went in in her 2013 jeep Grand Cherokee. They prey on unsuspecting and naïve people.
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They maybe nice, but they know how to rack up unnecesarry bills. I know losing my business wont hurt this location, but I deserve to not have to replace bolts that should never be removed in the first place.Let me tell you, these guys are scam artists that stick it in your back with a smile.
Now I have to go find bolts to replace it.
If that thing falls down it will tear a lot of my undercarriage along with it. The ones removed were ones holding on the radiator skid. Those bolts holding that on were still in place. I picked my car up and having other errands to run, I grabbed the car and carried on, then I thought I would look under the car, I noticed 4 more skid plate bolts were missing! I have a small window that can be opened to access the oil filter to remove and reinstall the filter. Like I said, Reed was a nice man to help and seemed like a great person. Today, 6/24/17, I took my car in for an oil change. The skid plate covering my transfer case was missing two bolts, and one was cross threaded, only one bolt was holding the skid plate on. Unfortunately, I had service done a little over two months ago, had some fluids changed which meant they needed to remove my skid plates to access these points. I got my car back in little under half an hour, this location has always been friendly.
I took my car in for an oil change today, I had great friendly service by a man named Reed.
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